Employee Spotlight: Caitlin

Employee Spotlight: Caitlin

 Meet Caitlin, our TCPC Business Office Manager! Caitlin is always willing to take on additional tasks to learn and grow within her department. She has great attention to detail, and has established great working relationships with staff and patients!






 What is your position?

I am the Business Office Manger for TCPC. I strive to make sure my staff and I are sending accurate charges to the patient’s insurance company, so in turn patient are receiving accurate bills. I work daily with insurances on denied claims issues and with patients for their bill payments. 

How long have you been with TCPC? 

I have been with the Twin Cities Pain Clinic business office for 1 year and 5 months. I have been in the manager role for 4 months. 

 What are some of your hobbies

Outside of work I spend the majority of my time with my two daughters! It’s the most challenging and the most joyful thing I’ve ever been a part of. We enjoy being outside together! In my spare time I love being with friends, going to new restaurants, being downtown, reading and trying a new hairstyle every few months! In the future I want to add traveling to my hobby list!  

 What is your favorite thing about working at TCPC? 

My coworkers! But, as far as my work tasks, I enjoy reviewing patient accounts for accuracy and working on projects that make our department run more efficiently to process claims in a timely manner.


Thank you for all of your hard work! You are such a valuable part of the Twin Cities Pain Clinic team!




New Year’s Resolutions for a Pain-Free 2018!

New Year’s Resolutions for a Pain-Free 2018!

1. Put Your Health First – Take good care of yourself. You are not able to care for your family, if you don’t properly take care of yourself first. Make it your goal to surround yourself with individuals who understand your situation and support you unconditionally. Allow yourself to rest, recover, and say no to things that may make your pain worse. Knowing that you are doing all you can to reduce your pain is a comforting feeling. See a specialist and take control of your pain, before pain takes control of your life. 

2. Find Little Ways to Incorporate Activity – Invest in a good pair of walking shoes & hit the pavement! The benefits are clear: regular low impact aerobic exercise may reduce inflammation, strengthen your muscles, and provide healing by sending oxygen-rich blood to painful areas. Build walking into your daily schedule so you can’t easily skip it. For example, take your dog for a walk every morning or walk during your lunch break. Try to exercise for at least 30 minutes at least 3 or 4 times each week.

3. Set a tobacco quit date – It’s no secret that smoking and tobacco use can wreak havoc on your health, but studies have shown that smokers experience pain more frequently than non-smokers. Quitting smoking can be highly challenging but is definitely worth the effort. Don’t put off quitting. Set a date and stick to it. Share the date with family and friends, so you’re more committed to that date and they can help hold you accountable to your goal. If you associate other habits, such as drinking coffee, with smoking, replace those habits with new ones! Click here to learn how smoking affects your chronic pain. 

4. Get a “Resolution Buddy” – You’ll be far more likely to achieve your objectives if you have a friend by your side to encourage you to stay persistent. Invite a friend to come over to cook a healthy meal or join you as you work out in the gym. You can be each other’s “cheerleaders”, which will make the chore of getting healthy more social and fun.

5. Set Short-Term Goals – If your New Years Resolution is to eat healthy, instead of telling yourself “I’m not going to eat junk food for the next three months,” tell yourself “I’m not going to eat junk food for the next week”. Breaking up a large goal into smaller chunks will give you the sense of accomplishment you’ll need in order to stay motivated enough to see your goals through to completion. Don’t be discouraged by a set-back. The road to success has lots of curves and bends, if you stay on track after a set back it can fuel you forward!


From all of the staff at Twin Cities Pain Clinic and Surgery Center we wish you happiness and health in 2018!

Coming Soon! Check-in Kiosks!

Twin Cities Pain Clinics are excited to launch our new check-in kiosk technology!

We are committed to you and are working to make your healthcare experience easier and more efficient. Our new patient registration stations allow us to get you to your visit more quickly by:

1. Immediately alerting the front desk that you have arrived.

2. Reducing the amount of paperwork we will ask you to fill out while at the same time helping us abide by new government regulations (Red Flag and Meaningful Use.)

3. Shortens the time it takes for you to be seen. Simply confirm the data at the kiosk.

4. Identifies your accurate copay amount. You will be able to pay at check in rather than on your way out.

5. Ensures your information is accurately submitted to your insurance company, which will help your claim get processed quickly and correctly and will help eliminate calls from our office and your insurance company to you.

6. We are concerned about your privacy and the security of your information. This system keeps all your information completely secure and confidential, by fully complying with HIPAA (Health Insurance Portability and Accountability) guidelines.


Winter Blues and Chronic Pain

Seasonal Affective Disorder (SAD) and Chronic Pain

Many Minnesotans suffer from a case of the “winter blues”, but this seasonal depression known as Seasonal Affective Disorder can be detrimental to someone suffering from chronic pain. Chronic pain can make other conditions, like seasonal affective disorder, worse. Likewise, pain can be made worse by other conditions. Pain and seasonal depression become a vicious cycle, leaving many people with little hope. 

In many cases, Seasonal Affective Disorder symptoms appear during late fall or early winter and go away during the sunnier days of spring or summer. Other times, people may experience the opposite pattern of symptoms that begin in spring or summer. In either case, symptoms may start out mild and become more severe as the season progresses. These are no true identified causes of Seasonal Affective Disorder, but many experts believe that it is related to hormonal changes in the brain that occur at certain times of the year. It is thought that the lack of daylight in the winter time ma also contribute, as the brain makes less serotonin, which is a chemical linked to regulation of mood. (1)

SAD usually begins in young adulthood and is more common in women than men. There are some individuals who experience SAD only have mild symptoms of irritability or feel not like themselves. Other symptoms of SAD vary, and may include symptoms of depression, less energy, fatigue, weight gain, and he inability to concentrate. If the patient already experiences a chronic pain condition, the symptoms of that condition can be worse than usual, or can make symptoms of SAD even more severe. (2)

Treatment for SAD and chronic pain conditions should begin with management of pain, which can be achieved by the pain management team at Twin Cities Pain Clinic. Concurrently with chronic pain management, treatment for SAD should occur. This may include getting more sunlight when it is available and use of antidepressant medication.

If you suspect that you suffer from SAD along with your chronic pain, be sure ask your provider on how Twin Cities Pain Clinic can help. You don’t have to suffer alone, we can help! Call 952-841-2345 today!



  1. https://www.mayoclinic.org/diseases-conditions/seasonal-affective-disorder/symptoms-causes/syc-20364651
  2. https://www.nimh.nih.gov/health/topics/seasonal-affective-disorder/index.shtml

Employee Spotlight: Nicole


Employee Spotlight: Nicole

Nicole is one of the Administrative Assistants at the Edina clinic. Nicole works at the front desk and greets every patient with warmth and kindness. She is always willing to go the extra mile to help out her co-workers and puts a tremendous amount of care into her work each day. 




What is your position?

I am an Administrative Assistant! My daily responsibilities include helping check in and out patients, scheduling, and helping patients in any way I can!

How long have you been with TCPC? 

I’ve been with TCPC since July 2017.

What are some of your hobbies

I love traveling, photography, spending time with friends and family and catching up on some good Netflix shows!

 What is your favorite thing about working at TCPC? 

I love my co-workers! From the very beginning everyone has been so welcoming and always ready to help each other. They are truly a group of hard-working individuals. I am so lucky that I have such great co-workers!

Thank you for all of your hard work! Twin Cities Pain Clinic appreciates your dedication to patient care!




Managing Flares in Your Chronic Pain

Managing Flares in Your Chronic Pain

Chronic Pain is pain that persists for more than a few months. Temporary increases or flares in chronic pain are expected. A chronic pain flare is not a new pain – it is more severe occurrence of the already existing pain. This does not mean you have a new injury. It is important to remember that flares are going to happen, and in most instances will resolve on their own. Twin Cities Pain Clinic provides you with tools you may use when your pain flares up. 

Rest – take breaks when needed, and get adequate sleep. Avoid activities that are likely to trigger your pain. Reduce your exercise routine slightly, but don’t completely stop it. It is important to keep moving during this time. Mobility is a key part of managing your pain and lack of movement can actually make your pain worse. 

Hot Showers or Baths – a hot shower or bath will help dilate the blood vessels, promote blood flow, and help sore and tightened muscles relax.  

Ice Packs or Heating Pads – use ice or heat, whichever feels the most comfortable for you. unless this is a band new injury, it is ok to use heat. Some people find it helpful to alternate the two – ice for 20 minutes, followed by 10 minutes of heat. (Do not ice for more than 20 minutes at a time and do not fall asleep with the heating pad on).

Distraction – watch TV, read a book, play a game or try to go for a walk. Think of an activity that will help to take your mind off of the pain.   

Deep Breathing – find a quiet place to rest and breathe in and out slowly and rhythmically for 10-15 minutes. 

Yoga – yoga helps our bodies relax, which can help muscle spasms. 

Massage – massage therapy relaxes muscle tissue, which reduces painful contractions and spasms. 


Please schedule an appointment with your provider if the pain does not start to improve after 1-2 weeks, if you have new symptoms, or if you have a change in the function of your arms or legs.